Accessibility

Accessible tickets can only be purchased online at livenation.com or here. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets.  Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

To find tickets in the Accessible Seating Area of Punch Line San Francisco, select the Filters icon on the upper right of the page where you see available tickets. For a reserved seated show, you will be shown your seat location once the ticket is selected. More information regarding the purchase of accessible seating on Ticketmaster can be found here.

We do have accessible seating in various price ranges but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.

After placing your order, we encourage you to call us (415.397.7573) or email us (PunchLineSFBoxOffice@LiveNation.com) prior to your show so that we can accommodate your seating needs.

Venue bathrooms, bar, and merchandise are accessible.

Guests who require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 weeks notice. We can be reached via email at PunchLineSFBoxOffice@LiveNation.com.

We welcome you to wear a face mask during your visit to Punch Line San Francisco. Frequent handwashing is encouraged to help prevent the spread of illnesses that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at PunchLineSFBoxOffice@LiveNation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas. 

For real-time updates during your visit, please check our social channels here.

Our dedicated accessible entrance is located at the corner of Clay St. and Front St. Please enter One Maritime Plaza on your left side through the glass doors by pressing the accessible icon button on the black pillar. Enter through the doors, into the elevator, and one floor up. Upon exiting the elevator, turn right and go straight toward the Punch Line. Enter through the ramp.

The main entrance of Punch Line San Francisco is accessible.

Punch Line San Francisco takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, Punch Line San Francisco cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting. Please email us at PunchLineSFBoxOffice@LiveNation.com if you have any questions about our menu and please communicate with your server about and dietary restrictions you have.

Please communicate any needs to the staff upon arrival, or email us at PunchLineSFBoxOffice@LiveNation.com prior to arrival.

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Punch Line San Francisco does not have a dedicated parking lot. Street parking is available in the surrounding area. We recommend reading all parking signs carefully and arriving early to allow enough time to find a spot before the show.

If you wish to drop off a member of your party, please drop them off at the dedicated accessible entrance at One Maritime Plaza, on the corner of Clay St. and Front St.

All restrooms are accessible.

At Punch Line San Francisco, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

If you have had an injury or illness that prevents you from using the original seat you purchased, please email us at PunchLineSFBoxOffice@LiveNation.com to coordinate accommodations in advance of the show. We have a limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.

Our venue is wheelchair-accessible.